Ottawa Regional Contact Centre Association Closure Notice: 

It is with mixed feelings that after 25 years of serving the Ottawa region’s ever-growing contact centre community, ORCCA will be winding down its activities.

It has been an amazing journey, and we’ve been along for the ride as the industry has expanded to meet the needs of customers – including leveraging evolving technology to better support our service and technology communities.

Most of our members are on an annual billing cycle, so we have not issued membership renewals for 2020. For those who joined us later in 2019, you are entitled to a small refund - please email us at  if you wish to receive a cheque. Once all expenses are paid, any remaining monies will be donated to charities in our community!

We want to thank you all for your support through the years, and we hope that you all continue to lead through excellence and innovation.

Sandra Freeman, President, ORCCA
Josianne Gignac, Executive Director, ORCCA

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